Refund policy

We want you to be happy with what you buy from us. If something is not right, here is how it works.

RETURNS

You have 30 days from the day your order arrives to request a return. Products must be unopened, unused and in their original packaging. For hygiene reasons we cannot accept hair or skin care products that have been opened.

To start a return, email office@freedomunitedsalon.com with your order number and what you would like to send back. We will reply with instructions. Items sent back to us without requesting a return first cannot be accepted.

RETURN SHIPPING

If you are returning something because you changed your mind, you cover return shipping.

If we sent the wrong item, or it arrived damaged or defective, we cover it and we will send you a prepaid label.

DAMAGED OR INCORRECT ORDERS

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us within 7 days at office@freedomunitedsalon.com with a photo and we will make it right.

WHAT WE CANNOT ACCEPT

Opened or used products, and gift cards.

REFUNDS

Once your return arrives and we have looked it over, we will email you either way. If it is approved, your refund goes back to your original payment method within 10 business days. Depending on your bank or card company it can take a little longer to show up on your statement.

EXCHANGES

The fastest way to get what you want is to return the item you have, and place a new order once your return is approved.

QUESTIONS

Email office@freedomunitedsalon.com or call 501-781-0077.